TERMS AND CONDITIONS

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Before you choose to have your flowers preserved with me, there are a few important things you need to understand:

Due to the handmade nature of my items, please be aware that there may be some
`imperfections' such as micro-bubbles, dust, uneven edging, or some small micro-cavities
Larger shapes will also have 'layer lines' due to being poured in multiple layers, this is
unavoidable and these don't detract from the overall piece, they are simply signatures of a
handmade item.
Flower preservation is perfectly imperfect, if you are looking for a perfect finish, flower
preservation is not for you.
By ordering, you are accepting of these conditions and they are not classed as defective.
Colours will vary greatly, photos on our website and social platforms are of other clients'
orders and therefore will not look like another clients. All images are provided for reference.

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Important Things To Note Regarding Your Flowers

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It is the clients responsibility to ensure that the flowers arrive to us in the best possible condition. Packing instructions will be sent & should be followed exactly for best results. I cannot be held responsible for any damage caused to your flowers whilst they are in transit via any Third Party. I will however recommend what can be made with your flowers if this happens.

Please also note:

• I do my best to use as many of your flowers as possible however please note that I may not use all of the flowers provided. I will use the best-preserved options only. I am unable to return any leftover flowers to you.

• If you have larger flowers and have chosen a small mould, I may need to deconstruct your flowers to fit inside the mould. Usually, I will discuss this with you when I receive your flowers to see if you would like an alternative option.

• When you place your order, you are agreeing to the understanding that some flowers change colour and shape as they dry. Your flowers may darken or change tone and they can to shrink due to the drying process.

• I cannot be held responsible for these changes or how your flowers dry.

• Red flowers dry darker. Red roses have a velvety texture which cling to microbubbles.

• Light pinks can fade to an almost ivory and bright pinks will darken and may have a purple tint.

• White flowers dry cream and sometimes  and can become translucent in some places.

• Some flowers dry a lot better than others, if your arrangement is all one type of flower or you have concerns over their suitability feel free to message me to discuss them. 

• I do not use colour enhancing techniques, and I am also unable to offer this as an additional service, please have this in mind before purchasing.

• Daisy Chains is a flower PRESERVATION service, your flowers will be preserved in the condition they are in when they arrive with me not in the condition they were in on your actual event date.

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• Please note the sizing of your flowers and my items to ensure your flowers are able to fit in your chosen designs. If you have any queries or are unsure I'm more than happy to advise. I advise the best I can from photos but ultimately it is your responsibility to measure the flowers before purchase, I can only assume you have done this and will place the flowers sent in the moulds.​​​

The entire process will vary depending on how busy I am and factors that are out of my control.
Your flowers will not go into resin until your full invoice balance is paid.

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Refunds & Cancellations 

Due to the pieces being handmade, I do not offer refunds or returns. If there are any problems with your order that you bring up once you have received your order, we can discuss how to move forward. However, If any issues are brought to my attention after several weeks of receiving your order then I will not be held accountable.

If the date of your wedding has been changed, I’m happy to reschedule at no extra charge (subject to availability).

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 Payments

A £25 deposit is taken to secure your date and this will be deducted from your final invoice. 

After receiving your flowers and the drying process has begun, the final payment will be due. Payments can be made securely via bank transfer (bank details will be on your invoice) or Paypal. Please note that I do require payment to be made before work will commence.

 

Shipping & Delivery Costs

Shipping costs are calculated by the weight and value of the order and sent via a Royal Mail 1st-class, signed for service. The delivery time is approximately 2-3 business days (excl. Bank Holidays).

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How do I care for my finished items?

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I use the highest quality casting resin which is UV stabilised and inhibits yellowing, however, if left in direct sunlight this can cause the resin to yellow/amber more quickly. To prolong the resin clarity it’s best to display your item out of direct sunlight or away from heat such as fireplace mantels to avoid this. The sun will always win this battle! Please be aware that ultimately all resin will show signs of degradation and amber over time (it will take on a new vintage style). We cannot take any responsibility for resin pieces that turn yellow/amber after a short period of time as there is no way to know how much UV light the items were exposed to while in the client’s possession.

Please keep away from any direct heat, this includes storing items in rooms that get very warm such as conservatories. Items such as coasters and trays are heat resistant up to 70 degrees but only 30 days after you have received your items, they need this time to reach their full strength and resistance. Until this point please take care. For coasters please only use for cold drinks up until the 30 days are up. I recommend battery operated tea lights for tea light holders. If open flames are used do not leave unattended, as we are unsure of the types on candles you may use we cannot guarantee flames will not damage the resin.

To clean please do not use harsh chemicals or abrasives, mild dish soap and a microfiber cloth will polish out any finger prints or blemishes. 
Items are not scratch or shatterproof and are not designed to be handled everyday. They are for display purposes only and due to the nature of the resin they may have sharper edges on items like cubes or the backs of letters.
Constant exposure to moisture will damage the resin, please keep out of humid areas such as a bathroom or washroom.
All items are not weatherproof and are not suitable to be stored outside.
We do not offer a warranty or guarantee on the life span of your items, but if correctly looked after they can last for many years.

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• ​​​ Please note all my products are handmade, measurements may vary slightly to those stated in descriptions due to manual measurements and items being cast into flexible moulds which tend to bend, as resin is originally a liquid, perfectly straight edges may not always be achieved. Slight imperfections are to be expected but no two items will ever be the same. Each piece is unique and has its own character. They won't be uniform like machine made items.​​

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• My processing time varies throughout the year, dependent on seasons. These may be extended around times such as Christmas (I take a 2 week break to spend time with family so please allow for this in calculating your processing time) and high peak wedding season. I reserve the right to extend these beyond the time quoted at booking, I will not rush the preservation or casting process. Please bear this in mind when using my services for gifts. Do however please message me as early as you can if you would like certain items by a certain date and I will always do my best to accommodate.​​​

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Changes to your order

Please note that you will be unable to change your order if I have already begun the resin process. If you would like to make any changes or add-on additional products please let me know ASAP.

Minimum Order 

Please note that there is a minimum order value of £50